Frequently Asked Questions

Shipping

When will my order be processed?
How do I track my order?
When will my package arrive?
Is shipping really free?
Can I change my address once ordered?

Exchange/Returns

Can I exchange or return my order?
How can I exchange or return my order?

Payments

How can I pay for my order?
An item was on sale previously, can I get it at the sale price?
An item I own is now a lower price, can you refund me the difference?

Malfunctions

What if my product is damaged?
How do I submit a Built Series story?
What if my product is damaged?
How do I submit a Built Series story?